RECENT COMPLAINTS
SEC 128  Complaints and their outcome ... Members occasionally submit complaints to their immediate supervisors that have a potential to impact all members nationally.  This page is dedicated to listing such complaints, as well as their status and possible impact following resolution.

COMPLAINT 1 - Seeking access to all known armed & dangerous lookouts ... I am not provided with access to ALL known armed and dangerous lookouts listed on CPIC and other law enforcement databases used by Customs’ national and international law enforcement partners while working the primary line.
Redress - That I be given immediate access to information on ALL known armed and dangerous lookouts listed on CPIC and other law enforcement databases used by Customs’ national and international law enforcement partners while on the primary line. 
Rationale - I need access to this information, as a minimum, in order to be able to withdraw and disengage from persons considered armed and dangerous, in keeping with the Interim Policy on the Handling of Armed and Dangerous Lookouts.

COMPLAINT2 - Seeking access to all information in criminal databases ... I am not provided with access to all known information listed in CPIC and other law enforcement databases used by Customs’ national and international law enforcement partners.
Redress - That I be given immediate access to information on ALL known information cases listed on CPIC and other law enforcement databases used by Customs’ national and international law enforcement partners. 
Rationale - I need access to this information in order to  fully support Canada’s efforts to intercept wanted criminals at the border.

COMPLAINT 3 - Seeking sidearm. ... CBSA does not equip me with a sidearm. Redress - That Customs immediately provide me with a sidearm. 
Rationale - To justify not equipping me with a sidearm, Customs management relies on a falsified Job Hazard Analysis (the original version from the independent analyst recommended a police presence at my work location but Customs management had this document altered to suit its ends and the recommendation was removed, as published in the National Post on April 11, 2005, and as CEUDA reported to the Standing Senate Committee on National Security and Defence on April 7, 2005), on the fact that police response times are good and police will help me in dangerous situations (but response times are not always good as evidenced by the fact that Customs regularly have to let persons who have failed the ASD but not been administered the ABAI by police within 2 hours as required), and on the fact that I can withdraw from dangerous situations (but CBSA does not give me access to information on all armed and dangerous lookout cases, and in many cases dangerous situations emerge where it is impossible to withdraw and disengage, highlighting the fact that human behaviour is unpredictable).

COMPLAINT 4 - Seeking reporting system for police responses ... CBSA does not have a national, centralized reporting mechanism for Customs Officers in which Officers can log: a) why police were called for backup or assistance or support, b) what police response times were when called by Customs Officers, and c) what police verbatim responses were to explain why no backup or assistance or support would be forthcoming. 
Redress - That Customs immediately institute such a national centralized reporting mechanism. 
Rationale - Without such a reporting system, Customs has no way of monitoring police responses and response times, which are essential to ensuring some Customs enforcement activities and to requesting corrections when problems are detected.

COMPLAINT 5: Seeking access to all know terrorist lookouts ... I am not provided with access to ALL known terrorist lookouts listed with CSIS and similar international law enforcement partners.
Redress - That I be given immediate access to information on ALL known terrorist lookouts listed with CSIS and similar and international partners. 
Rationale - I need access to this information in order to fully support Canada’s efforts to intercept terrorists at the border.